The Oracle
Welcome to the support and learning portal for Perfidious Albert's clients and partners.
Please note that all support tickets are subject to our standard SLA (service level agreement) and non-retained clients will be charged our standard hourly rate.
Get Free Shopify Support on LinkedIn
If you don't have a support contract with us and you want some ad-hoc advice or information on Shopify then why not join our "Shopify Ireland: Ecommerce Business Owners" group on LinkedIn. We will reply to all questions and inquiries and other people might add some useful knowledge also.
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Your Support Team
Laura McMenamy
Meticulous and caring. If your support ticket ends up in Laura's hands you will be well looked after. The good news is that is almost always where they end up! Laura is great for attention to detail and getting the work done.
Ruairí Browne
Knowledgeable, but easily distracted. If your support ticket is being looked after by Ruairí your website will probably be an entirely different colour and hosted on a different server by the time he is finished fixing that typo you asked him to look at.
Peter, Paul, and Matthew
We are collecting apostles. and have hit the 25% mark. Peter is our database and reporting expert, Paul is our graphic designer, and Matt is our hard-core software developer. If you see their names on your support ticket you know it's serious.
Perfidious Albot
Our AI generated robotic version of Albert sometimes answers emails or sends updates. If you reply your email will still go to a real person. Albot is the latest in half baked AI solutions that nobody asked for, so be patient with him.
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